Refund policy

Please note that we cannot accept cancellations or returns due to customer's convenience. (Please check the product specifications carefully before ordering)
Since this is an imported product, there may be changes in specifications by the manufacturer, and there may be scratches, dirt, rust, etc. due to manufacturing or transportation. Depending on the model year, etc., and individual differences between the installed vehicle and parts, processing may be required even for the applicable vehicle. Thank you for your understanding.

If the reason for return is 1. or 2. below, please return the product at our expense (shipping fee will be paid on delivery).

■In the following cases, we will accept returns after contacting you within 7 days after receiving the product.
1. If you receive a product different from the one you ordered (excluding specification changes by the manufacturer)
2. If the product is malfunctioning or damaged upon arrival

*Must be new and unopened. If the product has been used (including if there are traces of the product), returns will not be accepted.
If 8 days or more have passed since the item was delivered, we will not be able to return it for any reason.

■If you wish to cancel or return an item, please be sure to contact our store in advance.

[DUCATISM Online Shop (SP-Co Group)]
1-24-8 Zenshoji-cho, Suma-ku, Kobe, Hyogo 654-0001
Phone: 078-939-6211

■About the burden of cancellation and return

Shipping and handling charges for returns and exchanges will be borne by our store if the reason for return is 1 or 2 above.
Please note that in the case of returns, exchanges, or cancellations due to the customer's convenience, the customer will be responsible for shipping costs and will receive a refund after deducting the specified restocking fee (5% to 20% or more). please. Returns may be refused depending on the condition of the returned product.


■About cancellation and refund

Please note that the refund amount assessed above will be refunded in points that can be used at our store, with 1 point = 1 yen, and the expiration date is 6 months.